Refund Policy

You may request a return or refund if:

The item received is damaged, defective, or incorrect
The product is unused, unworn, and in original packaging
The return request is raised within 7 days of delivery

To be eligible for a return:

Products must include original tags, accessories, manuals, and invoice
Items should not show signs of use, washing, or alteration.
 

The following items are not eligible for return or refund unless damaged or defective:

• Perishable goods

• Personal care products

• Customized or personalized items

• Gift cards

• Digital/downloadable products

• Clearance or final sale items

To initiate a return:

Email us at 
Provide:
Order number
Product details
Reason for return
Photos/videos if item is damaged
Our team will review the request within [24–72 hours]

If approved:

Pickup will be arranged OR
You may be asked to ship the product to our return address
 

Once the returned item is received and inspected:

Approved refunds will be processed within [5–10 business days]
Refunds will be credited to the original payment method
COD orders may be refunded via bank transfer, wallet, or store credit

You will receive confirmation by email or SMS once the refund is processed.

We offer exchanges only for:

Size issues
Defective products
Wrong item delivered

Exchanges are subject to stock availability.

Orders may be cancelled before shipment.

Once the order has been shipped, cancellation may not be possible. In such cases, you may initiate a return after delivery if eligible.

Return shipping may be free for damaged, defective, or incorrect items
Shipping fees are non-refundable unless the error was on our side

If you have not received your refund:

Check your bank account again
Contact your payment provider or bank
Processing times may vary depending on your financial institution

If you still need help, contact us at [support@yourstore.com].

[Your Store Name]
Email: [support@yourstore.com]
Phone: [Your Contact Number]
Address: [Business Address]